WELCOME TO THE SMARTPUNK FAQ’s!
WE’LL TRY TO COVER EVERYTHING. HERE WE GO…
- the items in your cart follow the conditions of the code
- aren't out of date
- are typed correctly Please email us if you're still having trouble!
Because of the nature of how a record is manufactured, each record may vary in weight and color from each other. We try to provide an accurate mock up of the colorway for our exclusives and record releases.
For all other releases in our distro, we try to be as accurate as possible. Please email us if you have any questions about a certain release before ordering.
If we have a special, unique edition/variant of an album, that information should be listed in the title of the product, i.e. "Voodoo Glow Skulls = the Band Geek - Special Edition (Orange Vinyl)". Otherwise, our stock should reflect the most current pressing available. This is not guaranteed, though, considering most vinyl is sealed, and may not list any information about color variants. In some cases, you may be in luck and find an older pressing of the album that's been hiding!
If you REALLLLLLLLLLY need to know if we have that one copy of Against Me!'s "Reinventing Axl Rose" on Guacamole (we probably don't), feel free to email us and we'll see what we can figure out!
ORDERS AND ORDERING
First off, we're sorry. We probably didn't have our coffee this morning. Let us know if we sent you the wrong product, color, or size and we'll get you the right item(s) right away! Please note: this does not reflect to variant colorways. Actual products will look different than the mocks, but they'll still look cool and sound awesome! DID YOU CHANGE YOUR MIND?
No problem! So long as the record is returned to us in the same condition that it was shipped in (unopen, unplayed, not totally gnarly), we will work with you to refund/exchange your order, less the cost of shipping. Just contact us and we'll get it all sorted out!
ALREADY PLACED YOUR ORDER? HERE’S SOME INFO ON SHIPPING!
Orders may take up to 3-5 business days to be processed & shipped.
Shipping can then take up to 1-2 weeks for domestic shipments and 2-6 weeks for international shipments.
All missing domestic packages must be reported within 30 days of purchase. All missing international packages must be reported within 90 days of purchase. If the shipping address you provided was incorrect, incomplete, or otherwise undeliverable by the post office, we don't know until the package returns to our warehouse. If you believe this is the case with your order, please contact us at firstname.lastname@example.org.
If items in your order were sold on pre-sale, please reference the estimated ship time as notated on the product's page.
All orders shipping to a US destination will typically arrive anywhere from one to two weeks from shipment date. It can take as little as three days for delivery depending on the efficiency of your local postal service and distance from our warehouse.
International shipping times vary. Typically, international shipments can take anywhere from two to six weeks to arrive from shipment date. We do not ship partial orders. Your order will only ship if all items are in stock, so please be aware of this when placing your order. If items are out of stock you will be notified by email.
For any other questions, please e-mail email@example.com!
Domestic orders receive a shipment notification email that includes a tracking number once the order leaves our warehouse!
International orders receive a shipment notification email that includes domestic traffic provided by USPS.
Quotes from different carriers and methods will be available during checkout.
Please be aware that we are unable to ship USPS Media Mail if your order contains any clothing or other non-music items.
Unfortunately, we do not ship partially-filled orders.
Your order will ship when all items become available.
If you want to receive some items before the pre-order items in your cart become available, please consider making two separate orders.
Please email SHOP@SMARTPUNK.COM for questions and concerns on your orders.
Don’t email info@smartpunk–the guy who runs that lives on a private island and WiFi is rough there.
Don’t message us on Twitter. Or Instagram. Don’t @ us. Please. This is not the best way to get in touch with customer service. We use those to post funny memes.
We promise we will help you. Losing records in the mail sucks. Dinged corners sucks. Did we forget to send out your order? Damn. Our bad. We will try and reasonably and rationally sort things out. When we buy not-punk records online, we get bummed when our orders get messed up, too. But fear not, we will do our best to help. Promise!
ANYTHING WE MISSED?
FEEL FREE TO EMAIL US AT SHOP@SMARTPUNK.COM!